General Policies:

• All classes and private sessions are 50 minutes and start on time. Please arrive punctually to get the most out of your session.

• A 6-minute grace period is allowed for late arrivals; after this, doors will be locked. Please do not knock on doors or windows if you are late.

• Private sessions: If running late, notify your instructor. However, the session still ends at the scheduled time.

• Group classes: No entry after the grace period, as early class segments are crucial for warm-up and injury prevention.

• Please arrive no earlier than 10 minutes before your scheduled session. Your instructors need time to reset the room, use the restroom, and be fully prepared for you.

• Liability waiver and physician’s approval (if necessary) must be completed on My Best Studio (MBS) before attending your first session.

• Instructors always check in on your body at the start of class, but it is your responsibility to communicate any injuries, pain, or body concerns before class begins.

• Instructors will assess whether modifications can be made or if an injury requires special support that may necessitate withholding you from class that day for safety reasons.

• At Fringe Pilates, we are committed to offering thoughtful movement options during pregnancy while operating within the training, certifications, and capacity of our staff. Our prenatal policies reflect our internal limitations as a small studio, not assumptions about any client’s body, strength, or experience.

  First Trimester (up to 13 weeks):
  Pregnant clients in their first trimester may attend general group Pilates classes. Clients must notify the instructor prior to the start of class that they are pregnant.

  Second Trimester and Beyond (14 weeks+):
  Beginning in the second trimester, Fringe Pilates’ group class offerings are limited by instructor certification and staffing. As a result, pregnant clients may only attend:

  • Prenatal-specific group classes taught by a prenatal-certified instructor, or

  • Private sessions structured to support pregnancy and taught by a prenatal-certified instructor

  Due to our staffing and certification structure, general group classes led by non–prenatal-certified instructors are not available to pregnant clients beyond the first trimester.

  Medical Clearance:
  Clearance from a healthcare provider may be requested in certain cases and to gauge return to post-natal practice.

  High-Risk or Advanced Pregnancies:
  Given the additional care these circumstances may require, and the limits of our group programming, private sessions with a prenatal-certified instructor are required.

  Fringe Pilates does not require or permit instructors to teach outside of their training, certification, or professional scope. These policies apply regardless of a client’s prior Pilates experience or personal comfort level and are intended to ensure that services are delivered responsibly within our operational capacity.

  If you have questions about prenatal offerings, scheduling, or availability, please contact us at hello@fringepilates.com before booking so we can guide you toward options we are equipped to provide.

Booking & Cancellation:

• Booking opens exactly one week in advance at the time of your anticipated class’s ending.

  • Example: If you want to book a 7:00 AM Thursday class, booking becomes available the previous Thursday at 8:00 AM (when the class ends).

• Cancellations within 10 hours of class time will forfeit your class credit and incur a $15 late cancellation fee.

• No-shows result in a forfeited class credit and a $20 no-show fee.

• The waitlist is automatic and pulls clients into class until 2 hours before class start time.

  • If you can’t attend, it is your responsibility to remove yourself from the waitlist before being moved into class.

• Online self-booking closes 2 hours before class. If you see an opening and have credits, call, text, or stop by to claim a spot.

Payments & Packages:

• All sessions are subject to NYC Services Sales Tax (4.5%).

• Payment must be made online via the website or app before your session. If you have payment issues, email hello@fringepilates.com.

• No refunds. All sales are final. Packages must be used within the listed time frame—check before purchasing.

• Unlimited packages auto-renew. To cancel, email hello@fringepilates.com at least 30 days before your next billing date.

Studio Etiquette & Safety:

• If you feel unwell, please do not attend in-person sessions and let us know. When possible, please provide a doctor’s note.

• Outside shoes must be removed in the waiting area.

• Clients must wear grippy socks or go barefoot during sessions—slippery socks are not allowed.

• You may record the beginning or end of your session if your instructor allows, but phone use should not disrupt class.

• Fringe Pilates is an inclusive, community-centered space. We expect all interactions, whether in class or over email, to reflect mutual respect and good faith toward our instructors, staff, and fellow clients. Bring love only.

Need Assistance?

For cancellations, payment issues, or membership adjustments, email hello@fringepilates.com.

We appreciate you!